What Do I Need to Know About Returning an Item That Was a Gift?

When an item is purchased as a gift, the person submitting the order has the option to have a refund be returned to the original form of payment OR returned to an e-gift certificate. If the item is refunded to a e-gift certificate it will be sent to the email entered on the same page. For questions regarding this process, please give Columbia a call!

Related FAQ

  • Does Columbia Pay for Return Shipping?

    Columbia does not cover return shipping fees. If you wish to send your items back to Columbia's distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.

  • Why is My Refund Amount Less Than What I Paid?

    $6 flat rate return shipping will be taken out of your refund instead of paying the rate upfront to the shipping carrier.

  • Will I Receive an Email When My Refund is Processed?

    Of course! Customers will receive an email notifying them when their refund is processed.

  • What Else Do I Need to Know Before I Return My Items?

    Make sure all items are in first quality condition and have the original tags attached. If you purchased footwear, make sure you have the original shoebox they were purchased in. If you have any questions about whether or not your items qualify for a return, give us a call!

  • How Do I Print My Return Label?

    Once completing the questions on the returns page, you will be emailed a return label and an invoice to include in the return package. Simply print out the pages attached to the email, seal the invoice inside the package, and stick the label on the outside. You're all set!

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