What Does "Out Of Stock" Mean?

Items that are currently unavailable for shipment are referred to as "out of stock." You may still place an order for an out of stock item and it will ship to you as soon as it becomes available. (Expected availability dates are listed with out of stock items - please remember that these are estimated dates of arrival to our warehouse.) You will not be charged for an out of stock item until the item is shipped from the warehouse.

Related FAQ

  • What Happens After I Place an HearthSong Order?

    After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. HearthSong will send a copy of this online order receipt via email within one hou…

  • Which Credit Cards are Accepted By HearthSong?

    HearthSong/CWDkids accepts a variety of credit cards including American Express, Discover Card, MasterCard, and VISA.

  • Is It Safe to Use My Credit Card Online?

    Yes. HearthSong will encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an un…

  • Can I Change the Delivery Address?

    HearthSong can change the delivery address as long as your order has not been shipped. To request a change, please contact HearthSong at 1-800-533-4397.

  • When Will My Credit Card Be Charged By HearthSong?

    HearthSong will obtain authorization for the credit card charges when they process your order. Authorization usually occurs within 24 hours after you place your order. Your credit card will actually be charged when your order is shipped (please note that when you place an order…

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