What Does Status 'picked' Mean?

Related FAQ

• What Happens If a Price Of an Item Has Changed, After It is Ordered But Before Its Shipped to Me?

  Price reduction decisions are not always made in advance so if you notice a price has been reduced after you order has been confirmed, but before you have received it, please contact Pro-Direct Soccer by phone or email and they will credit the difference. If a price is reduced …

• Why is the Total Price Still Including VAT When My Order is Being Shipped to the Channel Islands?

  In order for our system to determine that you are VAT exempt you must select Channel Islands rather than United Kingdom from the drop down list of countries. In the unlikely event you have been charged VAT when you are exempt please contact a member of Customer Service Team.&nb…

• Why Has Full Payment Been Taken Straight Away?

  Once your payment details have been entered, your bank will place an authorisation against the full order amount. This will show as a pending transaction on your account (unavailable funds). Pro-Direct Soccer will then either take all or part of this pending amount depending on…

• What Happens If My Parcel is Damaged Upon Receipt?

  If the outer packaging of your parcel is open or damaged Pro-Direct Soccer will suggest you check all items are present and correct before signing for the parcel. If there are any problems with items missing or damaged REFUSE DELIVERY, contact Pro-Direct Soccer immediately and …

• What Does Status 'personalisation' Mean?

  When you log into your account to check the progress of your order check the individual item/s status. 'Personalisation' will mean  Pro-Direct Soccer has validated payment and the item/s are awaiting printing or embroidery. This takes approximately 2 - 3 days and then your…