What Does "Unlimited Flat Rate" Mean?

Related FAQ

• Can I Return a Monogrammed Item?

  Pottery Barn Kids does not offer returns on personalized products. Verify your monogram or personalization is correct before purchasing.

• Can I Delay the Shipment Of My Order Pottery Barn Kids?

  If you wish to place an order but delay its shipment to a later date, please do so through Customer Service Center. Call 1.800.993.4923, and one of Pottery Barn Kids' sales associates will be happy to assist you.

• How Does Pottery Barn Kids Deliver Furniture?

  Most furniture is delivered by truck delivery with White Glove service: items are delivered to your home by appointment to your room of choice and they are unpacked and fully assembled. Some smaller furniture pieces can be delivered by parcel carrier which does not include Whit…

• Can I Send a Printed Egift Card to Present to Someone As a Gift?

  Yes. Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient Email" field, and check the box next to "This is for me." Enter your recipient's name and your own personal message…

• Why Can't I Gift Wrap an Item?

  Some larger items, and items sent directly from the vendors, cannot be gift wrapped. Gift messages can be included on the packing slip of any order at no extra charge.