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Related FAQ

• Which Items are Not Available for Return?

  Products that are custom-made, lingerie, swimwear and used and damaged are not available to return.

• Will the Color Be Exactly the Same As the Photo On the Website?

  There may be a slight difference between the color you receive and the color of the photo on the website. This is because of the difference in resolution between the camera and screen. It can make it seem a slightly different shade, however the difference will not be too big. T…

• How Long Will It Take for Me to Receive the Refund?

  If you choose to take a Milanoo website coupon instead of a monetary refund you will receive it as soon as they receive the returned items. If you want the money returned to your account, the length of time it takes for you to receive your refund depends on the payment met…

• Can I Change My Shipping Information After I Have Placed the Order?

  Yes, you can change your shipping information at any point up until your order is shipped. Just inform of Milanoo of the new address and Milanoo will change it immediately. Please contact Milanoo here: http://www.milanoo.com/help/Customer-Service-module-index.html#contactUs.

• What Customs, Duties and Taxes Will I Pay?

  Milanoo does not add any hidden charges to your order. The price you see in the checkout is the price you will pay. However, there are certain things that Milanoo has no control over such as the possibility of paying taxes when the goods enter your country. Please note tha…