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Related FAQ

• Why is There a Pending Charge On My Account?

  The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. Bluefly'll only charge when the product ships to you.

• Why Hasn't My Order Arrived Yet?

  Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Bluefly will send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description. Bluefly or…

• How Do I Know the Merchandise is Authentic?

  Bluefly prides itself on the quality of its merchandise and does not sell reproductions. Every item Bluefly sells has undergone a thorough control check to meet the highest standards of excellence. Since 1998, Bluefly has guaranteed the authenticity and condition of every item …

• How Can I Contact Customer Service of Bluefly?

  Email at flyrep@bluefly.com. Customer Service will respond to your email as soon as possible. Bluefly looks forward to hearing from you. If you have any questions, please try the Customer Service Help section.

• I Only Received Part Of My Order - is It Coming In Multiple Shipments?

  Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Your shipment confirmation will indicate when an item ships with its tracking information.