What Happens After I Place an HearthSong Order?

After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. HearthSong will send a copy of this online order receipt via email within one hour.

After your order has been processed at HearthSong/CWDkids, HearthSong will send you a second email with your order number and order details. If there are any problems with your order, one of HearthSong's customer service associates will contact you by telephone or email.

Related FAQ

  • Is It Safe to Use My Credit Card Online?

    Yes. HearthSong will encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an un…

  • Which Credit Cards are Accepted By HearthSong?

    HearthSong/CWDkids accepts a variety of credit cards including American Express, Discover Card, MasterCard, and VISA.

  • When Will My Credit Card Be Charged By HearthSong?

    HearthSong will obtain authorization for the credit card charges when they process your order. Authorization usually occurs within 24 hours after you place your order. Your credit card will actually be charged when your order is shipped (please note that when you place an order…

  • Can I Change the Delivery Address?

    HearthSong can change the delivery address as long as your order has not been shipped. To request a change, please contact HearthSong at 1-800-533-4397.

  • Can I Apply More Than One Coupon to My Order?

    HearthSong accepts only one coupon code per order. Please refer to the specific promotion's disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise indicated, offers cannot be combined.  Coupons and promo codes acquired through …

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