What Happens If an Item I Have Ordered is Out Of Stock?

If the item is out of stock when you are trying to add it to your shopping bag, you will be informed immediately and the item won't get added to the shopping bag.

However, if the item goes out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You would then need to remove it from your bag before proceeding to check out.

If an item goes out of stock after you have placed your order and received an order-confirmation, then Shoppers Stop will put forward best attempt to fulfill the order by sourcing the selected item. In the event that Shoppers Stop is unable to source it for you, or if it is likely to take longer than 9 days to ship, Shoppers Stop will inform you about the delay and cancel the item, and reverse any charges made to your credit / debit card against that item.