What Happens If I Am Not In When My Delivery Arrives?

If your order doesn't fit through your letterbox and you are not home, then depending on the carrier you have selected they will leave a card to advise delivery was attempted, together with details of:

  • Where you can collect your order from
  • How to rearrange delivery
  • That your parcel has been left with a neighbour
  • That your parcel has been left in a safe place

If your order requires a signature and no-one is available to sign for the parcel, the carrier will leave a card detailing where you can collect it from and how to re-arrange delivery.

Related FAQ

  • Can I Use a Company Address for My Delivery?

    Yes, but please check the business opening hours and whether or not they can accept deliveries to avoid mail being held at your local delivery office or with the nominated carrier. Items that have been delivered and accepted by your company's Reception or Concierge will need to…

  • How to Contact Figleaves?

    CallUK: 0345 401 2014*International: +44 2031 700169US: 1-866-751-2589Mon to Fri: 8.30am - 10pmSat to Sun: 9am - 5pmEmailhelp@figleaves.com

  • What is the Returns Period?

    UK Returns need to reach us within 28 days of receipt unless you have told Figleaves you wish to cancel your orderIf your item was shipped outside of the UK, your return needs to reach Figleaves within 38 days of receiptFigleaves may accept a returned item received outside the …

  • When Will My Order Be Despatched?

    Your order will be despatched once stock is available and the payment has been authorised.If you are shipping to the UK and your confirmation is sent after 9pm Monday-Friday or 3pm Sunday and UK bank holidays (or at any time on a UK public holiday), your items will leave wareho…

  • Do I Have to Pay Shipping Again for My Replacement Item?

    If you’ve asked for replacements, you won’t be charged again for shippingReplacements are shipped to you free by standard deliveryIf you’d like them to be sent express (for countries where this option is available) please request this with your return. The difference between st…

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