What Happens If the Product I Receive is Damaged?

Related FAQ

• If I Order Today, How Long Will It Be Until I Receive My Order?

  For orders shipping within the contiguous United States, the typical lead time from payment confirmation to having product in your home is generally 2-3 weeks. There are some items that may take 7-10 business days and others that are custom-made which may take 6-10 weeks. Pleas…

• How Old Do Children Have to Be to Sleep In a Top Bunk Or Loft?

  It is recommended that children under the age of 6 years old do not sleep on the top bunk.

• How Much Does Totally Kids' Shipping and Handling Cost?

  Shipping prices vary depending upon the items being shipped and their end destination. Totally Kids will do their best to offer customers the most cost-effective shipping prices possible. Totally Kids‘’ Personal Shoppers are able to provide shipping quotes on any products. If y…

• Do Bunk / Loft Beds Require a Box Spring?

  Totally Kids' bunk beds and loft beds do not require a box spring. The mattress is supported by Euro-slats, which are wooden or metal slats that the mattress sits on. Most of beds include the Euro-slats, however some do not. The product description will state if the Euro-slats …

• How Do I Pay for My Totally Kids Order?

  Once you’ve added items to your shopping cart, you may pay online. Totally Kids accepts Visa, MasterCard, Discover or American Express. To pay via check, money order or wire transfer, please contact Personal Shoppers.