What Happens to My Credit After Returning an Item?

If your return an item that you have directly purchased from the Connox Shop, your credit will, in principle, be refunded. However, you also have the possibility to immediately use this credit towards a new order, which you must explicitly request.

If you ordered a Connox product via Amazon, your credit will be refunded. In this case, the credit can not be used for a new order. The amount towards a different order or the same item with a different colour or size must be paid again to Amazon.

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