What If When an Event is Cancelled?

For this reason, if an event is cancelled by the event organizers, TicketBureau will refund the amount in full of your order. However, if it is a change of date, venue or line up, your ticket will remain valid. So TicketBureau will honour the order and the tickets will be delivered to you.

Related FAQ

  • How Will I Receive My Tickets?

    During the process of purchase, you will be asked an address to your tickets be delivered. If you are travelling, and it is already close to the event, it is recommended you to put your hotel address and advise in the reception that you are expecting a parcel.If, during the pur…

  • I'm Going With Children. Do They Get a Discount?

    Each venue has its own rules regarding the access for children. When the ticket you chose to buy is not specified in the listing as "Child Ticket", it's a general ticket that is valid for both adults and children.

  • How to Know If My Order Was Successful?

    A few minutes after you have made the payment, you will receive a confirmation email with the details of your reservation at the email address you have given the system.If you haven't received any confirmation email after 10 minutes, check your junk mail (spam).

  • How Do I Buy Tickets At Ticketbureau?

    Buying a ticket at TicketBureau is simple and safe. Go to the event that you want to attend and chose the ticket that best suits your preferences, fill out the form with your details and payment method and that is it. You will then receive a confirmation email with all the deta…

  • Is It Safe to Pay Via the Online Payment Gateway?

    TicketBureau's payment gateway uses the Security Protocol SSL (secure sockets layer) which is characterized as a solution that guarantees secrecy in communications and secure transfer through data encryption keys. In addition, Ticket Bureau works with the renowned high security…

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