What Happens When I Order a Heavy Or Bulky Item?

Certain products can only be delivered by truck. Online these products will be identified on the product page as “Shipping restrictions apply - Truck Only”. Your order will be processed, but placed on “HOLD” and a Customer Care representative will call you with an estimate of freight cost. Please allow additional time to process your order and scheduled delivery. Shipping service provider delivery dates may vary by region.

Related FAQ

  • How Do I Report a Damaged Or Defective Product?

    Call Customer Service at 1.888.809.0748 immediately upon discovering any damaged or defective item. You must save all shipping and merchandise packaging.

  • How Can I Pay for My Order? What Payment Methods Do PetSupplies Accept?

    PetSupplies accepts the following credit cards for online or phone purchases:American ExpressDiscoverMasterCardVisaPetSupplies also accepts the following payment methods for online purchases only:PayPalPayPal CreditAmazon Payments

  • What are the Weight and Size Limits for Shipping?

    There are no limits to the total weight of your shipment or the total number of packages in your shipment. PetSupplies reserves the right to ship orders over 200 lbs. via motor freight. A member of our customer service team will contact you with a quote for accurate freight cos…

  • How Long Will It Take for My Order to Arrive from PetSupplies?

    Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information …

  • What is the Free Shipping Policy?

    Free Economy Shipping applies to select items at 1800PetSupplies.com as indicated on the product description page. Look for the “FREE SHIPPING!” on qualifying item product pages. Offer valid only for orders shipped within the contiguous 48 U.S. states. May not be valid with any…

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