What If a Buyer Asks Me a Technical Question?

If a Buyer asks you a technical question you do not know the answer to, please ask them to click Contact Us at the bottom of any page on the site to open a ticket. TPT is happy to help troubleshoot any technical issues and hardware problems!

If the Buyer rated you poorly or gave you a bad comment based on a technical problem on their end, please let TPT know so htey can assist them and delete the comment and rating — it will not affect your average.

Related FAQ

  • How Does TPT for Schools Work?

    TpT for Schools makes it easier for you to collaborate with your colleagues, make curriculum decisions together, and simplify school-funded purchasing on TpT. A school administrator can register your school for TpT for Schools using their existing TpT account (or by creating a …

  • What is TPT’s License Policy?

    At this time, licenses on Teachers Pay Teachers are for individual teachers only. An Individual License is a license that may only be assigned to a single specific user, the “Assignee," for that user’s lifetime use. Individual Licenses are non-transferable and may not be used b…

  • I Think I Was Charged Twice Accidentally, What Should I Do?

    This sometimes happens when a browser is refreshed during the checkout process. Just contact Teachers Pay Teachers and they will be sure to get this resolved for you!

  • A Product On TPT Violates My Copyright. What Should I Do?

    For copyright violation claims, please follow the instructions outlined in the Copyright Policy page of TPT.  You'll want to be sure to include all of the required pieces of information listed. You can either use the form, or submit your own written notice to their Copyrig…

  • I Live Outside Of the U.S. Can I Sell On TpT?

    Yes! TpT is an open marketplace and they welcome Teacher-Authors from around the world. A large portion of TpT Sellers and Buyers are English speakers, so many of the resources you’ll see posted on the platform are in English, but you’re more than welcome to post resources in a…

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