In most cases, the shipper will leave the package at your door if you are not home. Some shippers will leave a package with a neighbor or will provide a delivery slip with pick-up location information. Policies vary by state and shipper. If you do not receive your package as scheduled, you can track your package from your shipping confirmation email, or through the shipper. Make sure you will be able to access your frozen food shipment the day it is received and place frozen items into your freezer as soon as possible. You can also contact Customer Service at 1-800-JennyCare (536-6922).