What If I Can’t Pay By Credit Card?

Related FAQ

• Is That Possible for Me to Order Replacement Parts From Costway?

  Normally Costway doesn’t sell parts individually. If your order is under warranty, Costway will send replacement parts to you without any charge as long as they have the parts available. If your order has been over warranty, you can order the parts in the local hardware store o…

• Will an Invoice Be Included In My Package?

  There will be no invoice in your package.

• How Do I Contact Costway In Regard to My Order?

  Whatever happens to your order, you can contact Costway freely via Emails sent to service@costway.com. It will be highly appreciated if you can provide Costway with any order information for Costway to check the order details, such as order number, receiver's name and tracking …

• How Do I Cancel My Costway Order?

  Please send the cancel request to service@costway.com in the same day that the order is placed. Costway will cancel it for you freely. If the order has already been shipped out, you have to pay recall cost to stop the delivery if you still want to cancel the order.

• What If I Don't Receive My Order?

  Please contact the carrier to see if they have delivered the item to the right place. Meanwhile, please send Costway your contactable phone number so they are able to claim against the carrier to search for the package. Generally, Costway will get the search result one week lat…