What If I Do Not Receive an Order Confirmation Via Email?

You should receive a copy of your online order confirmation via email within an hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order. However, if you do not receive this message, please call HearthSong at 1-800-533-4397 to ensure that your order was received and is being processed.

Related FAQ

  • What Happens After I Place an HearthSong Order?

    After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. HearthSong will send a copy of this online order receipt via email within one hou…

  • What Does "Out Of Stock" Mean?

    Items that are currently unavailable for shipment are referred to as "out of stock." You may still place an order for an out of stock item and it will ship to you as soon as it becomes available. (Expected availability dates are listed with out of stock items - please remember …

  • Can I Change the Delivery Address?

    HearthSong can change the delivery address as long as your order has not been shipped. To request a change, please contact HearthSong at 1-800-533-4397.

  • Which Credit Cards are Accepted By HearthSong?

    HearthSong/CWDkids accepts a variety of credit cards including American Express, Discover Card, MasterCard, and VISA.

  • Is It Safe to Use My Credit Card Online?

    Yes. HearthSong will encrypt all of your personal information, including your credit card number, when it is sent over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, a blue bar will appear at the top of the browser window and an un…

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