What If I Lost / Broke My Adobe Software Disc and I Need to Reinstall the Software?

If you purchased Software Assurance on your JourneyEd order for the product at the time of purchase, contact JourneyEd Customer Service for your one time media replacement within one year of the order.

If Software Assurance was not purchased through JourneyEd, Adobe offers a media replacement program on the current version. Contact Adobe Customer service 800 833 6687 to request a lost media replacement.

Related FAQ

  • How Do I Get My Adobe Free Upgrade Products That I Qualified For?

    All free upgrade products are supplied direct from Adobe and must be personally requested by the customer to Adobe within their free upgrade qualification timelines by calling 800 833 6687.

  • How Long Does It Take for My Electronic Download to Be Sent?

    Electronic downloads are not sent immediately. They generally take 1-3 business days.

  • Does JourneyEd Have a Low Price Guarantee?

    Shop with comfort. Buy your software now and if you see a lower advertised price of that same exact item (including our own sale prices) within 30 days of your purchase, JourneyEd will refund the difference. To receive your refund, just provide a copy of the advertisement or wr…

  • How Can JourneyEd Offer Such Low Prices?

    JourneyEd has partnered with manufacturers that recognize commitment to providing professional software tools at prices that students and teachers can afford. This allows JourneyEd to offer the best tools in the marketplace at the lowest possible price.

  • Is This Software a Legal, Licensed Copy?

    Yes. They are an authorized education reseller for the products listed on JourneyEd.com. JourneyEd will specialize in the secondary and post-secondary school market, offering software at educational discounts to qualified students, faculty and schools in the USA and Canada. Onc…

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