What If I Never Received My Order?

Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home. Log in to My Account and select Order Status.

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance. 

Related FAQ

  • How Can I Track My Shipment?

    You can view the status of your shipment by visiting theTrack Your Order page. Tracking availability varies based on the types of items you purchased, your selected shipping method, and the carrier of your item. Please note, it may take up to 48 hours for a carrier to scan…

  • When Will My Order Ship If I Have Buy Some Products?

    Each product on DICKS.com has an estimated processing time, which is given in business days and provided on the product's page. Processing times vary based on how your item is being shipped and where it is being fulfilled. Your full delivery timeframe includes both processing t…

  • Where Does DICK’S Sporting Goods Ship?

    The 48 continental states Alaska and Hawaii are eligible for Expedited shipping APO/FPO addresses are eligible for package delivery by the US Postal Service

  • What's the Return Policy Of Dicks Sporting Goods?

    DICK’S Sporting Goods, Golf Galaxy and Field & Stream offer a 60-day return policy on most products. Returns with an original sales receipt or pack slip will receive a refund based on the initial form of payment.   Returns without an original sales receipt or pack sl…

  • Can I Return an Item to My Local Store?

    You can return items within 60 days of in-store purchase or delivery of your online order. Items purchased in-store or online can be returned to any DICK'S Sporting Goods location nationwide. Items purchased online can also be returned by mail. Items purchased through the Buy…

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