What If I Receive a Damaged Item, What Should I Do?

If there is damage to an item upon delivery, call the contact centre immediately at 1-888-467-3661 for assistance.

Related FAQ

  • What If the Item is In-store Purchases?

    Purchases made at a Gordon's store MUST be returned to a Gordon's store. These items may NOT be returned by mail to the distribution center.

  • What is the Returns and Exchange Policy Of Gordon's Jewelers?

    Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches.Jewelry must be in good condition with all original certificates and accessories.Watches must be unworn, unaltered and in original condit…

  • What If the Item is Online Purchases?

    If you purchased your item online, you can return your item to any Gordon's store. If there is no store near you, you may return the item by mail.Returns to the store must include the original packing slip with the item. If you no longer have the packing slip, bring a copy of y…

  • How to Contact Gordon's Jewelers?

    You can contact Gordon's Jewelers via regular U.S. mail:Z-MailCustomer ServiceP.O. Box 152777Irving, Texas 75015

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