What If I Received Damaged Or Defective Items from Quiksilver?

If you received an item that is damaged or defective upon arrival, please call Customer Service Department immediately at 800-435-9917. It is important that you contact Quiksilver before returning the item, so that Quiksilver may assist you with return shipping fees. If you do not contact Quiksilver, you are responsible for all return shipping charges.

Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.

Related FAQ

  • What is the Shipping Methods Of Quiksilver?

    During checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method).Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping met…

  • What is the Online & Phone Purchases Return Policy?

    This return policy applies to products purchased from Quiksilver, Inc. and/or its affiliates (“Quiksilver”) under its “Quiksilver,” “Roxy,” and “DC” brands (collectively, the “Brands”).  Quiksilver provides refunds for purchases made at Quiksilver company owned retail and …

  • What is the Payment Options Of Quiksilver?

    Credit cards accepted: American Express, Discover, MasterCard, VisaOther forms of payment: Gift Cards (US Only), E-Gift Cards (US Only), PayPalQuiksilver does not accept: CODs, Layaway Plans, Money Orders, Check, Cash Payments

  • How Can Know the Order Status?

    The status of your order is supplied by quiksilver.com. It represents the progress of your order between the time it is placed and the time it ships from warehouse. To find the status of your order:Check your email - We send you regular emails regarding the status of your order…

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