What If I Received Defective, Damaged Or Mis-shipped Items

You will receive a replacement or online credit for the item(s) and shipping and handling costs for defective, damaged or mis-shipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

Related FAQ

  • How to Cancel an Order If I Don't Want It?

    Most orders are transmitted to the warehouse and various distributors within minutes of when you submit the order.If you need to cancel an order please contact CustomerService@secondspin.com and SecondSpin will do our best to cancel the order before it ships.

  • What Payment Options Does Secondspin Accept?

    SecondSpin accepts the following major credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases with SecondSpin. Please be sure to provide your exact billing address and telephone number (as they appear on…

  • How to Use a Gift Card

    Use your gift card on an orderWhen you've selected your items, go to your CART.Click on the link that reads "Do you wish to redeem a gift card?" (This is found under the product information and to the left of the promotion code field.)Enter your card number and pin number.Enter…

  • What Should I Do If I Received Defective, Damaged Or Mis-shipped Items?

    You will receive a replacement or online credit for the item(s) and shipping and handling costs for defective, damaged or mis-shipped items. For all other items, shipping and handling costs cannot be refunded. (Note: Return shipping cost refunds are calculated using the lowest …

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