What If My Auto Delivery Item is On Backorder?

From time to time, popular items may become temporarily unavailable. If this is the case when your Auto Delivery product is scheduled to ship, Drs Foster And Smith will notify you of the backorder via email.

Related FAQ

  • What Products are Eligible for Auto Delivery Service?

    All prescription pet medications (excluding Proin & Gabapentin as these are controlled substances) All Drs. Foster & Smith Dog Foods, Select Vitamins & Supplements All Drs. Foster & Smith Cat Foods, Select Supplements & Litter Select National Brand Dog …

  • How Will My Auto Delivery Items Be Shipped?

    Drs Foster And Smith will  ship all items via Economy Ground Service. If you have multiple ship-to addresses on file, items shipped to different addresses - even on the same day - will be billed separately.  If two or more Auto Delivery items scheduled at different fr…

  • How Am I Billed for Auto Delivery?

    Your Auto Delivery items will be billed to your account on the date they ship. Current prices apply. To avoid any delays to your scheduled shipments, your credit card information is required on file. Please note PayPal® is not an available payment method for Auto Delivery order…

  • How Do I Change a Scheduled Auto Delivery Shipment?

    You may postpone scheduled shipments, change your frequency, and update the quantity of any items in your account by calling 1-800-381-7179. You may make modifications up to 5 days prior to your next scheduled shipment.

  • Is There a Minimum Order Needed to Sign Up for Auto Delivery?

    No, but there is a $19 minimum to receive the Gift Certificate promotion.

Hot Promotions From Drs Foster And Smith

  1. SaleFree Gift

    Free Gift Certificate When You Sign Up Today for Auto Delivery

  2. SaleFree Gift

    A Free $20 Gift Certificate When You Put Your Pets' Prescription Medications On Auto Delivery!

  3. Sale25% Off

    Save 25% OFF Fiprotrol Plus Flea & Tick Control for Dogs by Drs. Foster & Smith

  4. SaleFree Shipping

    FREE SHIPPING on Pharmacy, Vet Diet, and Flea & Tick orders!

  5. Sale20% Off

    20% Off Fluval Bug Bites

  6. Coupon10% Off

    Save 10% On Heartworm Products

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