What If My Guarantee Replacement Form Won't Print?

If you've completed the information and selected "submit & print" but the form won't print for any reason, please wait 24 hours for an email confirmation with a return number. This email can be printed and included in your package.

Related FAQ

  • Which Accessories Can Be Replaced?

    Stainless steel, water bottle, My First Tervis™ sippy cup, and ice bucket lids as well as ice bucket handles may be replaced. All other accessories are not guaranteed for life.

  • How Do I Purchase My First Tervis™ Sippy Cup Replacement Parts?

    For questions about My First Tervis™ sippy cup o-rings and valves or to order replacement o-rings and valves, please contact Customer Service at (866) 886-2537 or customercare@tervis.com.

  • How Many Shipping Options Does Tervis Has?

    On the Shipping Information page, you are presented with three shipping options (Ground, 2nd Day Air and Next Day Air) and corresponding costs. Select the method that best fits your delivery needs.

  • Can I Change Or Cancel My Order At Tervis?

    The goal is to build and ship your order as quickly as possible. Because all orders are processed immediately, no changes can be made after you have placed your order. If you would like to add to your order, Tervis will invite you to place another one on tervis.com.

  • What is the Returns & Exchanges Policy Of Tervis?

    You may return your order with your sales receipt or packing slip within 30 days from your date of purchase for the refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unuse…

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