What If My Homesquare Order Arrives Damaged Or Defective?

Homesquare's ultimate goal is to ensure you are fully satisfied with your order. Although it is rare for items to arrive damaged, Homesquare understand that it does occur on occasion. In the unlikely event that your order arrives damaged, Homesquare will make every effort to help you obtain the necessary replacements as quickly as possible and at no extra cost to you.

In delivery, please ensure you fully inspect all packages. Should there be clear damage to both the packaging/product, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons.  

Should you notice any damage to the packaging (no matter how minor), please take a moment to open the packaging and inspect the product. In the event the product is also damaged, please note this damage on the carrier’s paperwork (packaging and product damage must be noted) and refuse delivery of the damaged cartons. Naturally, should the item be in good condition, please accept delivery as normal.

Should you notice any damage to the packaging and the carrier will not allow you to open and inspect the product, please note the packaging damage on the carrier’s paperwork and accept the item. Upon inspection, if the product is also damaged, please contact Homesquare within 48 business hours of receipt.  

For truck freight (back of truck, LTL) or White Glove deliveries, noting damage is essential. It is the customer’s responsibility to note any discrepancies to their order upon receipt. It is this notation that will allow us to provide the proper free replacements to you. Below is a sample of the correct way to sign for damage for two larger truck freight carriers.