What If My Merchandise is Delivered Damaged?

If there is a problem with your furniture during delivery, you can contact one of the Customer Service Representatives. They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-4:30pm EST. Please remember to report all problems immediately so that they can correct the problem in a timely manner.

If you have purchased Online please call 1-888-709-5380 Option #1.  

If you have purchased in Store please call 1-800-766-6786.

Related FAQ

  • Can I Get a Sample Of the Fabric Or Leather I Am Interested In?

    Fabric and leather swatches are available for many styles, so that you may experience the color and texture of the furniture before you make a purchase. When you find a style that you like, simply click on the Order a swatch" option (one will appear if a swatch is available) on…

  • How Do I Cancel My Online Order?

    CANCELLATION POLICY. Online sales may only be cancelled up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be…

  • Can I Track My Order At Rooms to Go?

    Yes. You will need to have your order number ready when you call the Customer Care Center.

  • Will My Furniture Need Assembly?

    Most of the furniture RoomsToGo offer for delivery is fully assembled and will be set up for you. Some furniture (including, but not limited to, occasional tables, sofa tables, entertainment consoles, some dining tables), however, may require some assembly on your part. These i…

  • What are My Shipping Options At Rooms to Go?

    Delivery is available, at an additional charge, for a majority of our furniture. For smaller items like decorative accents, Rooms To Go offers UPS Standard Ground Shipping.

Hot Promotions From Rooms To Go

  1. Sale30% Off

    30% Off Matching Recliner With Purchase Of Select Leather Living Room Furniture

  2. SaleFree Shipping

    Free Shipping On Great Home Accents

  3. Sale

    $100 Off All Sizes Mattress In a Box + Free Shipping On Your Order

  4. SaleStart at $149.99

    Pillows Items As Low As $149.99

  5. SaleBuy One Get One

    Buy One, Get One Same or Smaller Size Kingsdown Heather Rose Mattress Set Free

  6. Sale

    Download Our App & You Could Win a $500 Gift Card

Recent Added Stores

Madeindesign FR Promo Codes Bed Star Ltd Promo Codes Houseology Promo Codes The Sofa Company Promo Codes Bedman Promo Codes Laybrook Promo Codes eLuxury Supply Promo Codes India Jane Promo Codes PerformaSleep Promo Codes

Return to Dacoz.com Get Latest Rooms To Go Promo Codes

Featured Stores Picked by Dacoz

View More Stores