What If My Order Arrives Incomplete, Damaged, Or Defensive?

This happen very rarely, but if it does happen, please contact PatPat right away at service@patpat.com, and they will get back to you as soon as possible.

Related FAQ

  • What's the Return Policy Of PatPat?

    You may return any item within 14 days after receiving your order, and you will receive a full refund for the returned item once they receive the package. Please contact PatPat at service@patpat.com with your return process. Please note that any shipping fee of the returned pa…

  • Can I Cancel My Order After I Place It?

    If your order hasn't been settled and your order status is "Placed", you can cancel your order by visiting your order detail page. You can go to your order detail page by clicking "Track Your Order" button in your order confirmation email. If your order has been settled and yo…

  • When Will Be Charged for My Order?

    Your card or PayPal will be charged within 24 hours since the order is submitted, and you will receive an email confirming that your order has been placed successfully.

  • What Payment Method Does PatPat Accept?

    PatPat accepts all major credit and debit cards for payment including: Visa, MasterCard, American Express, Discover, JCB, Dinners Club, PayPal, Apple Pay, and PatPat wallet balance.

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