What If My Order Arrives Incomplete, Incorrect, Damaged Or Defective?

Related FAQ

• I Placed an Order. Can I Add an Item?

  The order begins processing soon after placement, so the quickest solution is to place a new order for the additional item.

• How Long It Takes to Receive My Order?

  All items are in warehouse, The processing time is separate from the shipping time. Usually, it takes 1-2 business days to processing the order. Occasionally, the higher quality items might have a slightly longer processing time in addition to the 5 business days. Jeulia will p…

• Does Jeulia Ship to PO Boxes and APO/FPO Addresses?

  Jeulia's shipping partners are unable to ship to PO boxes or APO/FPO military addresses. So please provide a street address for your order. If an order is placed with PO boxes or APO/FPO address, there will be delay for the order to be shipped.

• How Much Does Jeulia's Charge for Shipping?

  Jeulia provides free shipping worldwide, Standard Shipping fee and Express Shipping fee depends on the country and total weight of items in your order. Usually the standard shipping fee is US&8.00 and the express shipping fee is US$15.00.

• Are There Any Additional Fee Involved In International Shipping?

  In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.