What If My Order Damaged On Arrival, What Should I Do?

Related FAQ

• What is the Return Process?

  A request for return can only be raised, post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in “My Account” section and click on “Return”. Once the request is processed, the return o…

• How to Cancel an Jack&Jones Order?

  Only orders that haven't left the fulfilment centre can be cancelled. To cancel an order, view the order details in “My Account” section and click on “Cancel”. If the order has already been shipped from our fulfilment centre, then you can refuse to accept the delivery and send …

• What is Jack&Jones's Return Policy

  Most items are eligible for returns (and refunds), except for personal use items such as swimwear, innerwear, sunglasses and jewellery. The items should be unused, intact and in their original packaging (labels, tags, boxes). The refund will be processed post quality inspe…

• How to Make Order Tracking at Jack&Jones?

  You can check the status of your order by visiting the “Orders” section of your account. Visit the ‘Track Your Order’ section, where you will see a link to track your order via courier partner’s website. You can then track your order in real time.

• How Long Does the Delivery Time?

  Most orders arrive within 5-10 days of order being confirmed. An order confirmation SMS/Email will be sent to you, post which keep a watch out for a SMS/Email notification that you will receive from Jack&Jones, once your order is shipped.