What If My Parcel is Lost? Will I Receive a Refund?

Related FAQ

• When Will I Receive My Refund From SinglePrice?

  If you have returned goods and are waiting on a refund, your account will be credited 14 working days after receiving the initial email that states SinglePrice has received your returns. Your refund will be credited back via the payment method used to place the original or…

• My Discount is Not Working?

  Usually this either means you have already used the discount code before or that particular promotion has ended. Please also note: FLASH SALE items are not subject to any discounts/promotional codes.

• Can I Track My SinglePrice Order?

  Yes! The moment your parcel is sent to the courier, you'll receive an email notification, including the tracking number and tracking link. There you'll be able to follow the progress of the parcel and see the estimated delivery. Deliveries can be made between 8am-8pm.

• Can I Return an Item That is Marked?

  All garments returned must be in a resalable condition. Unfortunately, any returns which are found to be marked in any way will not be accepted unless they are faulty. SinglePrice kindly ask customers to be careful when trying on so to avoid makeup transfer. If you have re…

• Can I Amend My SinglePrice Order?

  Processing team work super speedily to get all orders processed and dispatched as quickly as possible, therefore SinglePrice is unable to make any amendments to orders once they have been placed. SinglePrice is unable to amend any delivery details once the order has been p…