What If My Product is Defective?

If your product is defective in any way, please contact Customer Service Center and click Returns on Shoplet.com so that Shoplet can provide you with a Return Merchandise Authorization Number. Please fill in the form with all requested order information. Defective software will be replaced upon receipt of the defective product if customer wishes to receive replacement item.

Related FAQ

  • When Will My Next Day Delivery Package Arrive?

    Orders usually require 24-48 hours processing time before shipping. Next day delivery is available when an order is processed before 1:00 PM EST, when the item is in stock, and when the destination address is in the continental United States.

  • What is Rush Processing At Shoplet?

    Your order will be processed on the same day and will typically ship the next business day. Processing applies only to items being shipped by UPS and must be ordered by 3:00pm EST. Rush processing does not ensure same day shipping. Rushing processing is not the same as rush shi…

  • How Do I Order With a Purchase Order Or Corporate Accounts?

    If you qualify for a Purchase Order or Corporate Account, please place your order online. However, when you reach the "Payment Information" page, please select the "Save as Quote" option. You will then be directed to a printable invoice. Fax a copy of this invoice with your Acc…

  • Can I Order to APO / FPO Addresses?

    Shoplet.com accepts APO and FPO orders for most products. Please place your order normally. Shoplet.com will automatically use United States Postal Service shipping instead of UPS shipping. Please allow 5-10 additional days for delivery. FPO/APO orders DO NOT qualify for free f…

  • Does Shoplet Accept Payment By Corporate Accounts?

    Shoplet.com accepts purchase orders from Fortune 1000 corporations, educational institutions, and government agencies. All purchase order terms are Net 30 days. Please fax your purchase order to 1.212.619.3389. Reseller's or Tax Exempt certificates should be sent by fax at the …

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