What If My Wireless Device Gets Lost Or Stolen?

It's important that you notify Verizon Wireless right away, so they can suspend your Service to keep someone else from using it. If you're a Postpay customer and your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, Verizon Wireless is happy to review your account activity and any other information you'd like Verizon Wireless to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don't have to pay any charges you dispute while they are being investigated. If you are a California customer and Verizon Wireless hasn't given you a courtesy suspension of recurring monthly charges during the past year, Verizon Wireless will give you one for 30 days or until you replace or recover your wireless device, whichever comes first.

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