What If the Jewellery Was Broken Or Faulty?

In the rare situation where your order is received broken or faulty, please contact Concierge team and JewelStreet will look to get a replacement shipped to you as quickly as possible. You will need to send back the original piece; if the faulty item is not received, you may be invoiced for the replacement.

Related FAQ

  • Can I Return a Piece Of Jewellery?

    To return an item it must be unused, undamaged and within its original packaging. JewelStreet offers a free returns policy within 14 days of receiving your order, however this does not apply to certain items of excluded jewellery. Please be aware that the goods need to be sent…

  • How to Contact JewelStreet?

    Email: concierge@jewelstreet.comCall: +44 (0) 1237 439101

  • Which Products are Excluded From the Refund Policy?

    The following items are excluded from refund policy and cannot be returned:Personalised items, bespoke items, customised items and items that have been made to order.Earrings, for safety and hygiene reasons.Items that have had their security tag removed.Items that have been wor…

  • What is No Hidden Charges?

    Buying jewellery online from overseas can be daunting. No one wants to be hit with hefty duty charges when your parcel arrives. That’s why when you buy on JewelStreet, the price you see is the price you pay. JewelStreet ensures all duties and taxes are included in the initial p…

  • What is the Post Address Of JewelStreet?

    JewelStreet,Studio G, Caddsdown Park,Clovelly Road, Bideford,North Devon,EX39 3DX,UK

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