What If the Merchandise is Damaged?

CALL 4seating.com WHILE THE DRIVER IS THERE IF POSSIBLE 1-800-407-8665 Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, 4seating.com asks that you refuse those items. However, if it is usable 4seating.com will suggest you keep it until they get a replacement to you or we will have someone out to repair it. In this case 4seating.com will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE 4seating.com NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. 4seating.com will ask that you then call them to report the situation, and they will file a claim and order the replacements. SHIPPING FURNITURE IS VERY COMMON AND USUALLY ARRIVES IN GOOD CONDITION BUT IF NOT THE CLAIM IS NOT A QUICK PROCESS, WE WILL REPLACE OR REPAIR YOUR ITEM AS QUICKLY AS POSSIBLE. In no case can 4seating.com accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact 4seating.com by phone or email within 7 days of receipt for replacement parts.