What If the Merchandise is Defective?

Defective merchandise needs to be returned prepaid to 4seating.com(remember package carefully so items do not get damaged) they will then replace or repair any defective items and return to you at their expense. Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping. If you simply do not like the choice you made or feel the product does not measure up you your standards, the item may be returned for a refund minus a 30% RESTOCKING fee and round trip shipping costs on standard merchandise that is unaltered. A 50% RESTOCKING fee on custom (or altered items i.e. items that have a loveseat added, electric recline or cupholders changed) and the freight cost. All decor and special order items are non-returnable. This fee is your order initiation fee. YOU WILL PAY THE COST OF THE FREIGHT BOTH WAYS, THE FREIGHT TO YOU AND THE FREIGHT COST TO RETURN IT. Items must be returned or arrangements made to return within 7 days of receiving the merchandise and in the original shipping cartons. YOU MUST KEEP AND USE THE ORIGINAL SHIPPING CARTONS!!!!