What If the Product is Broken?

If any product is faulty, you are protected under the GearBest Warranty.

Assuming the product is still in warranty and was not physically damaged, you can return it to GearBest and GearBest will repair it, or give you an equivalent replacement product.

All return cases are handled under our RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from GearBest.

Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to GearBest. In the case of sending back repaired or replacement items, GearBest pays the return shipping cost back to you.

Related FAQ