What If the Product Or Size I Want is Out Of Stock?

Related FAQ

• How Long Will My Order Be Kept For?

  If your order isn’t collected from the store within 90 days, then it will be returned and refunded. 

• Do I Need to Set Up an Account to Place an Order?

  Yes, a Star Shopper account is mandatorily required. Upon successful registration, you will immediately enjoy the many attractive benefits offered.

• When Will My Chow Sang Sang Order Be Delivered?

  Before Chow Sang Sang can ship your order, Chow Sang Sang may need to confirm some additional details with your card issuer. Chow Sang Sang's delivery time starts from the moment an order begins processing and includes a 24 - 48 hour period where your items will be packed and s…

• How Do I Collect My Chow Sang Sang Order?

  When collecting your order, please bring the original copy of your identification document with photo of yourself or the person collecting for you and a copy of the ‘Ready for Collection’ email (this can be printed or displayed on your phone). You will be required to sign for y…

• What Payment Options Does Chow Sang Sang Accept?

  Hong Kong and international orders: Visa MasterCard American Express China UnionPay Alipay PPS PayPal* All payments will be charged in Hong Kong Dollars (HKD). *Paypal is not accepted for In-Store Collection orders.