What If There are Backordered Items, How to Deal With?

If you have received notification of a backorder availability date for your product and you wish to wait for that product, simply follow the directions in the notification. Once the item is available for shipment you will receive a status order update reflecting the estimated shipping date.

If you have received notification of a backorder availability date for your product and you wish to cancel the order, we recommend that you reach out to our Customer Care team at 1-844-843-6463 or via Live Chat to verify the actual availability.

If your product is found to have a lengthy backorder timeline and you do not wish to continue waiting for receipt of the product, our Customer Care representatives will cancel your order with the respective manufacturer and process your refund back to your original payment source within 3-5 business days.