What is a Backorder?

A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the Petfood.com distribution center is communicated on the product's information page and in the shopping cart. You will receive periodic emails regarding the backorder status.

Related FAQ

  • Can I Change Or Cancel My Order?

    You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1.888.247.3496.

  • How Can I Review Order Details?

    Registered users can log into their account and view the order history and details of any online order.

  • How Long Will It Take for My Order to Arrive?

    Delivery times are dependent upon product, inventory status and delivery method. Typically, orders will arrive to your home within 7-10 business days. Items shipping via common carrier can take up to three weeks to arrive. Exceptions are communicated on the product information …

  • Must I Pay Sales Tax?

    PetFood is required to collect sales tax for orders delivered in the states PetFood is located; *PA, *MO, and *NY. States marked with an asterisk requires us to also collect tax on shipping & handling charges too.

  • What Items Can Be Backordered?

    Backorders are accepted on most items costing $15 or more.

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