What is a Remote Warehouse?

Related FAQ

• How Long Does the Order Take?

  Terms of order collection from 1 to 2 days. If the goods are in a remote warehouse, then the time for order collection increases to 4 days.

• How Can I Get My Order Shipped to a Different Address Than My Billing Address?

  Sneakerhead strongly recommends and prefer that first time customers send their order to the billing address on file with the card account. Sneakerhead may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a differen…

• I Live In the Los Angeles Area. Can I Pick Up My Shoes Or Drop Off a Return?

  No. At this time, Sneakerhead.com does not offer local pickup or return drop-off service.

• My Order is Issued, But There is No Departure Number. Where is It?

  If your order in the status is "issued" - this means that the order is sent to the post office or to the courier service. The departure number will be a little later. Courier services provide numbers on the day of booking. The Post of Russia provides the number of items within …

• I Saw My Order Status is "on Hold," What Does That Mean and What Should I Do?

  If your order status remains listed as "On Hold" for more than 1 business day or you receive an email or telephone call requesting further information, please call Customer Service immediately. "On Hold" status for more than one business day generally indicates there is a probl…