What is Considered a Manufacturing Defect?

Related FAQ

• What Does My Warranty Cover?

  This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airline…

• Can a Samsonite Company Store Assist Me With My Repairs?

  Only an authorized repair center will be able to evaluate the luggage, determine if it’s covered under the warranty, and perform repairs.The Samsonite Company Store can assist you in shipping your product to the authorized repair center for a small shipping fee.$10 for piece un…

• How Can I Order a Replacement Part?

  Certain replacement parts are available for purchase, along with a small shipping charge through Consumer Relations. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps.