What is Exchange Policy?

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back to NewFrog's warehouse, and depending on stock availability.

Related FAQ

  • Does Newfrog Ship to Po Boxes and APO/FPO Addresses?

    NewFrog's shipping partners are unable to ship to PO boxes or APO/FPO military addresses. So please provide a street address for your order. If an order is placed with PO boxes or APO/FPO address, there will be delay for the order to be shipped.

  • Are There Any Additional Fees Involved In International Shipping Of Newfrog?

    In some cases, there will be VAT or custom duties levied by your destination country. The recipient must pay additional charges for custom duties or taxes. Custom duties and taxes vary from country to country.

  • What Shipping Methods Does Newfrog Offer?

    Newfrog partners with major international shipping companies such as DHL, Fedex and EMS to offer four shipping methods:Airmail - Free ShippingRegistered Airmail - with tracking numberExpress DeliveryStandard Delivery

  • How Much Does Newfrog Charge for Shipping?

    Shipping charge varies from country to country and NewFrog offers free standard shipping once your order reaches certain amount.

  • How Do I Cancel an Order In Newfrog?

    Cancel an unpaid order:To cancel an unpaid order, simply log into your account, go to “My Orders” and cancel the unnecessary order by clicking the “Cancel Order” button.Cancel a paid order:You can cancel it before the order status changes to “Processing.”Log into your account a…

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