What is Holiday Return Policy?

Related FAQ

• Are the Packages That Ivory Ella Use Branded, Or Do They Have a Logo On the Exterior?

  Yes, mailers are branded and it will be apparent that the package has come from Ivory Ella. Please keep this in mind and observe tracking information when ordering gifts.

• When Will My Order Be Shipped By Ivory Ella?

  Ivory Ella will make every effort to process orders within 5 business days of when they are received. Once the package is shipped it can take 3-7 business days for delivery, depending on your location and USPS. You will receive a tracking number when the product ships and email…

• Will I Receive a Shipping Notification?

  Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out. Ivory Ella also send you updates every step of the way during delivery.

• How are My Orders Shipped?

  Orders are shipped via USPS. For some package Ivory Ella does ship UPS Mail Innovations which works with the U.S. Postal Service by providing pick-up, processing, and transportation of orders, but final delivery will be processed by USPS. If you use a P.O. Box instead of …

• Can I Use Multiple Discount Codes On the Same Order?

  Unfortunately only one discount code can be used per order. This includes free shipping over $100 promotion. If a discount code is used on the order, the cost of shipping will be added back onto the order total. Ivory Ella will apologize for any inconvenience.