What is My Order Status? And How Long Will It Take to Process My Order?

Related FAQ

• What are the Available Shipping Methods?

  Lightake offers regular air mail post and registered airmail post shipping methods for free. For larger or urgent orders, customers are welcome to choose EMS Express for faster delivery of products for a nominal upgrade fee to cover cost. The EMS upgrade option and fee informat…

• How are Tax and Customs Duties Handled?

  Because Lightake sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Lightake.   Statistically, well less than 1% percentage of…

• How to Claim IPR Infringement?

  If you find any products sold in Lightake infringes your IPR, please contact sales manager via Email: sales@lightake.com. Lightake will give you respond in 2 working days.

• How to Apply My Store Credit?

  For refunds, 98% of the time instant paypal refund is offered. However under certain circumstances instant refunds are not permitted by PayPal (e.g. over time limit, payer account issues, etc).    LT points = store credit ! 10 LT points = $1, LT points are added into …

• If I Do Not Receive My Order Number, What Should I Do?

  For less than 0.01% orders, due to network problem between Paypal and server, your order number may not appear in your lightake account, please contact staff: service@lightake.com, Lightake will check paypal account and confirm your payment and create the order for you manually…