What is Pets at Home Refund, Replacement and Returns Procedures for Items Bought In Store?

Pets at Home offers a 100% satisfaction guarantee on all own brand products (this does not affect your statutory rights). In addition to this we provide a 12 month guarantee on all products sold in store. Please return the item to any Pets at Home store with your proof of purchase where our friendly store colleagues will be able to assist you. See our Returns and Refunds page for further details.

Related FAQ

  • What Methods Of Payment are Accepted In Store?

    Pets at Home accepts cash or card payments in store. The following credit and debit cards are accepted:Delta; Visa; MasterCard; Maestro, Electron, Amex and PayPal.Pets at Home is unable to accept cheques as payment.

  • How Old Do I Need to Be to Purchase a Pet From Pets at Home?

    You must be at least 18 years old to purchase a pet from Pets at Home.The welfare of the pets we sell in stores is the highest priority and Pets at Home reserves the right to refuse the sale of a pet where the colleagues feel it is not in the pets best interests.

  • How Often Should I Clean My Tank?

    Maintaining the water quality is the most important factor in keeping fish healthy. Check the water regularly and every few weeks carry out a partial water change.This means siphoning 10 - 20% of the water out of the tank and replacing it with new water which has been de-chlori…

  • My Pet Doesn’t Seem Well What Should I Do?

    If you are at all concerned about your pet's health please contact your local veterinary surgery for advice. They will be able to let you know if you pet requires any treatment or an appointment.

  • Do I Need to Be In to Sign for My Delivery?

    Standard delivery: No, the driver is able to leave your order without a signature providing they are confident that the area your parcel is to be left is safe and secure. They will then leave a card for you to advise where the order has been left.If they do not feel happy there…

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