What is Rugs USA's Return Policy?

You may return an item for a refund of the purchase price within 30 days of delivery. Return shipping costs are the customer's responsibility.

Related FAQ

  • Does Rugs USA Ship Internationally?

    Unfortunately, Rugs USA does not ship outside of the contiguous United States and Canada.

  • Will My Rug Require a Rug Pad?

    On hard surfaces such as wood and tile, Rugs USA highly recommend the use of a non slip rug pad to keep your area rug from sliding around.

  • Can I Change Or Cancel My Order At Rugs USA?

    Orders may only be canceled within 24 business hours of being placed, provided they have not already begun the shipping process. Modifications cannot be made to the size, color, or quantity of items ordered at any time once an order has been placed.  To request a cancellat…

  • How Do I Care for My Area Rug?

    To care for your area rug: Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully. When vacuuming, use the lowest available setting to prevent fibers from being pulled out of the rug back…

  • What are the Accepted Methods Of Payment?

    Rugs USA accepts the following major credit cards: MasterCard, Visa, American Express, and Discover. Rugs USA also accepts PayPal, Apple Pay, and Affirm.

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