What is the Cancellation Policy Of IWA?

If you purchase a stock item from IWA, you may cancel your order for any reason and receive a full refund provided that your order has not been shipped.

Orders of custom items from IWA are final and cannot be canceled once customization has begun. Examples of custom items include custom wine racks, KWC Wine Racks, and all personalized items.

Related FAQ

  • How About the Return Policy Of IWA Wine?

    If you are not completely satisfied with your purchase this holiday season, you may return it within 30 days for an exchange, refund or credit, except as noted below: Stock Items: Merchandise must be returned in new condition and in original packaging. Unless the wrong item was…

  • What is the Stock Vs. Custom Items Means?

    IWA offers both Stock and Custom items for sale Stock items are "off-the-shelf" non-food merchandise, whereas custom items are specially designed, stained, personalized and/or fabricated for each order.

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