What is the Detail Information About 100% Satisfaction, Money Back Guarantee?

Concords Premium compatible / remanufactured ink and toner items NOW come with a Lifetime Warranty covering all defects. Our other compatible brands (e.g. Innovera, Xerox) are able to be returned within 1 year from the original date of purchase if defective. Please contact a Concord Supplies customer service representative to arrange for an exchange or refund.

Items ordered in error which are unopened may be returned within 60 calendar days from the original date of purchase. Contact a Concord Supplies customer service representative to arrange for the return and refund of such items. Shipping charge are non-refundable in this circumstance.

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