What is the Guarantee Of AW Direct?

The AW Direct Guarantee

  • The best products 
  • The best service
  • Don't like it? Return it.

Related FAQ

  • How to Contact AW Direct?

    By Phone: 1-800-243-3194 608-373-2797 (International) To Send a Fax: 1-800-828-9678Mailing address is:  AW Direct 401 S. Wright Rd. Janesville, WI 53546

  • Are There Any Exceptions to the 30-day Return Policy?

    Yes, there are certain instances when a product is non-returnable: Special-ordered products Customized products Clearance items Hazardous products or products once used with hazardous materials.

  • How Do I Go About Returning a Product?

    Contact AW Direct Customer Service within 30 days of receiving your order by calling 1-800-243-3194 or emailing returns@awdirect.com. One agents will provide you with a return authorization number. Once you receive that number, simply include it in the package you ship back to …

  • When Can I Return a Product Purchased From AW Direct?

    You can return most products within 30 days of first receiving your order.  If you receive a product that is defective, or perhaps damaged due to shipping, please contact Customer Service Team at 1-800-243-3194 for assistance. AW Direct will be more than happy to help you.

  • How to Order At AW Direct?

    Online Ordering: Browse selection and order directly from the product pages. You can add items to your cart with the click of a button and review your shopping cart before checkout.  Every order you place at AW Direct.com is protected with 128-bit encrypted Secured Socket …

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