What is the Houzz Trade Program?

Related FAQ

• Where Can I Find My Tracking Information?

  You can check the tracking on any shipped order by going here (you may be prompted to log into your Houzz account first).  For any orders that have shipped, you can click on the "Track Package" button to get the specific tracking information. If your order has shipped, and…

• What Payment Methods Do Houzz Accept?

  Houzz currently accepts credit cards from Visa, Mastercard, and American Express issued by a US bank, with a billing address based in the United States and Canada.  At this time, Houzz does not accept Discover cards or credit cards with billing addresses outside the US (wi…

• My Item is Shipping Freight. How Do I Arrange Delivery?

  Your order will be marked as a Standard, Inside Your Door, Room of Choice, or White Glove. Once your order has arrived to your city’s local terminal, the carrier will give you a call at the phone number provided with your shipping address to set up a 4-8 hour delivery window at…

• I Received an Incomplete Order. What is the Problem?

  If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Houzz, you should contact Houzz Customer Support by clicking the “Contact Houzz” button on the Your Orders page.If the item was so…

• How Do I Return My Order If I Don't Want It?

  Log in to your account to access the “Your Houzz” section of your profile which can be found in the upper right hand corner. Select Your Orders and submit a request by selecting the “Return or Replace” button on the order you you would like to return. You will receive an email …